our commitment

 

 

 

Our office has always, and will continue, to follow infection control recommendations made by Provincial and Federal Public Health Agencies, the Provincial Regulatory Colleges and the Canadian Dental Association.  However, in light of the recent coronavirus specific concerns, we have taken additional measures to enhance the existing policies, procedures and controls we have in place.

 

You will notice some of these changes when it is time for your next appointment. We will ask that our patients help us to maintain a safe environment.

village dental house:

standards of health and safety

 

we protect

What we are doing.

01.

Upgrades to our ventilation system

We have recently conducted a full overhaul of our ventilation system, including the addition of a negative pressure operatory and HEPA filtered HRV. The addition of such features will dramatically enhance air quality within the clinic to hospital-like settings.

02.

Fully isolated treatment rooms

All procedures, including exams & hygiene will be conducted in our fully isolated & contained treatment rooms.

In order to keep everyone safe, we may be wearing additional protective equipment. The nature of the dental procedure will dictate the equipment we wear. This may include wearing a face-shield, an N95 respirator and/or a gown.

03.

Enhanced PPE

05.

Pre-Appointment Screening

04.

Increased cleaning and disinfection of common surfaces

06.

Specialty treatment times for vulnerable individuals

Cleanliness has always been a top priority at VDH, but due to the current circumstances, cleaning frequency in common areas will be increased.

Our office will communicate with you by phone prior to your visit to ask some screening questions. Those same questions will be asked again when you enter the office. Please advise us of any illness, COVID 19 related symptoms or recent travel. We ask that sick patients do not come into the office. If your dental situation is urgent, please call our team for instructions.

Tuesdays & Thursday mornings will be reserved for treatment of patients who are either over the age of 65 and/or would be considered medically vulnerable.

08.

Virtual dental consultations

07.

Schedule modifications

09.

No puppy zone

Appointments will be managed to allow for social distancing between patients. This could mean that you’re offered fewer options for scheduling your appointment.

For situations where in-person care may not be essential, a virtual appointment with your dentist can be arranged or booked online

One of the more challenging adjustments we are making is the decision to keep Babar, our therapy dog, at home during this next phase. While it is widely known that dogs don't pose a risk for transmission, the notion of him being a "highly touched surface" is our main concern.

you protect

How you can help.

02.

Help us use our contactless technology

We are fortunate to have a fully digital office eliminating the need for direct contact in some aspects of your care. We may ask that you complete forms or make payments online or over the phone.Each patient has a secure online portal where most of these tasks can be accomplished.

We know that some of our patients have been living with less than ideal situations for quite some time now.  We want you to know that your care is our top priority and we sincerely appreciate your patience both now and as we move forward. The initial re-opening phase will include the management of urgent patient needs; availability of appointments for routine or cosmetic procedures will follow suite with guidance from public health authorities.

01.

Patience

Unless absolutely necessary, please attend appointments alone. Examples of exceptions to this would be the parent of a paediatric patient or patient advocates and translators.

03.

Come solo

05.

Wear a mask

04.

Wait in your car until we are ready for you

06.

Hand hygiene

In order to keep proper distance in the reception area, we ask that patients wait in their car or at the picnic table outside until they are notified to come in (text, phone or wave in)

We ask that patients wear a mask once they enter the office. If you do not have a mask, one will be provided for you.

We have hand sanitizer readily available for patient use. We will also ask you to use it when entering and exiting the practice.

08.

No walk ins please

07.

Guided floor plans

09.

Follow up

Please follow the guided markers and direction from staff to ensure physical distancing during this time.

In order to safely manage physical distancing in the office, we ask that  patients call, email or text. We will not be facilitating walk ins at this time.

If you have a positive diagnosis of COVID-19 within the 14 days of your appointment at Village Dental House, please contact our office immediately.

We are happy to answer any questions you may have about the steps we are taking ensure safety for all. To schedule an appointment, please call our office at 604-740-5655 or email at info@villagedentalhouse.ca.  We value your trust and look forward to seeing you again.

 

In health and well-being,

 

Dr. Miekella Okyere & the team at Village Dental House

We pride our selves on a quick response time. Call us today at 604 740 5655

 

Location: 5699 Dolphin st. Sechelt B.C.

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We pride our selves on a quick response time. Call us today at 604 740 5655.

 

Location: 5699 Dolphin st. Sechelt B.C.